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Registered Charity Number 1143408

A one off or regular donation to FamilyLine means you are helping our small charity to ensure we continue delivering free, 1 to 1 emotional support through trained volunteers in a safe, non-judgemental environment. Our telephone helpline is a life-line to many callers ensuring they are able to focus on accessing the support they need without worrying about the cost of the call. Callers are often experiencing very serious and complex problems affecting their own well-being and their ability to care for other family members. Calls range from divorce and family break-up to issues of depression, isolation, bereavement, fear and abuse; no subject is off limits.

It costs £1000 for the charity to support on average 100 family members each week. For every £1 raised, 82p is spent delivering the free helpline service.

Your donation will enable a vulnerable family member to reach out and find a way forwards: "I'm overwhelmed that you cared enough to ring me back twice. Thank you. It was exactly what I needed."

FamilyLine provides a single point of contact, no matter the call subject. We do not duplicate other services rather enhance existing provisions, by signposting potential users to them our volunteers facilitate the next steps towards resolution.

- National

- Free; we even call back if there are concerns over being charges from mobile phones

- Empowering; each caller determines the content, length, outcome and frequency of calls

- Trained volunteers; for every call the response is always to listen and enable callers to talk with honesty and without fear of being judged

- No time limits; we don't hurry or rush callers

- Confidential and anonymous

- Signposting; highlighting appropriate next step organisations

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