FREQUENTLY ASKED
QUESTIONS

ALL YOUR QUESTIONS ANSWERED
All
Charity
Donor
Fundraiser
What is TotalGiving™?
TotalGiving™ is a 100% free fundraising platform, it is part of the Donation Manager RedCloud™ 2016 Suite.
TotalGiving™
Available to
UK Registered Charities
Exempt Charities & CASCs
Account Active
Within 24 Hours
Sometimes we need to perform extra checks.
This can take up to 3 working days.
donate as guest
You do not need to make an account with us; however, creating an account enables you to make future donations quicker, view all your previous donations as well as create fundraising pages for your chosen charity.
ZERO FEES FROM US
TotalGiving™ is 100% FREE
We use another fundraising platform such as JustGiving, Virgin Money Giving, why should we use TotalGiving™?
Registering as a charity offers you much more than a basic fundraising platform.
We have received our login details but dont seem to be able to login to our account
The charity account for TotalGiving™ is managed within Donation Manager.
The only way to 100% guarantee the charity receives its donations
Can we claim Gift Aid on donations we receive?
Gift Aid can be claimed for eligible donations within Donation Manager, in the Gift Aid section. You are able to claim online through Donation Manager RedCloud™ which will provide everything you need to make this process as simple and seamless as possible.

There are no limits on the number of claims you can make.
Donations made through TotalGiving™ go directly to the charity we do not handle any money.
Our charity has a Facebook page - can I link our TotalGiving™ page to this?
Yes, you can link to all your social media pages and website from your charity's profile page.
Can we take donations on facebook?
Yes, you can use NowDonate™ (part of the Donation Manager RedCloud™ 2016 Suite which TotalGiving™ is part of) which provides a facebook app for taking donations directly on your charity's facebook page.
137 currencies
With TotalGiving™ you are able to accept/donate in 137 different currencies from your donors from anywhere in the world.
PROACTIVE FUNDRAISING
A built in feature enabling the charity to spread the word via a series of marketing avenues aimed at increasing donations and awareness of your fundraising activities.
Payment Methods
Visa
Visa Debit
MasterCard
MasterCard Debit
MasterCard (prepaid)
American Express
PayPal
Direct Debit
Your Data is safe
The data you provide will only be used to enable the use of our systems.

We will not use your information for purposes that are not clear when you provide your details, and we will not disclose it outside Raise Your Profile Ltd without your consent.

For Example
Donor details provided to HMRC to enable the charity to claim Gift Aid.
10,000+ UK CHARITIES
with income ranging from
£5,000 to £290,000,000
Phenomenal
Technical Support
Average support response time of 1 hour between 9am – 5pm Monday to Friday.

Urgent enquiries are dealt with quickly outside of office hours.
Are my donations safe?
Your donations are 100% safe, all donations are processed through PCI-certified auditors who are certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

The donated money goes instantly and directly to the charity, we do not hold or handle any money.
WE READ EVERY EMAIL
Send your ideas to feedback@totalgiving.co.uk
Can I make anonymous donations?
Yes, during the donation process just leave your name empty to remain anonymous on the fundraising and appeal pages.
What is Gift Aid?
If you are a UK taxpayer you are eligible to claim gift aid on any donation that you make. Gift aid allows the charity to claim the tax back on your donations, which means they receive an extra 25p for every pound you donate.
How do I add Gift Aid to my donation?
If you are a UK tax payer you can add Gift Aid to your donation when prompted within the donation process.
What if I didn’t fill out the Gift Aid declaration before I donated?
No problem, simply contact us and we will do this for you.
ONE-OFF AND RECURRING DONATIONS
iPhone App
Create and manage fundraising pages, donate directly to charity and share with friends on the move.